Refund and Returns Policy
At Breitlingmajesty, we strive to provide you with exceptional luxury timepieces and excellent customer service. However, if you are not entirely satisfied with your purchase, we are here to help.
1. Returns
You have 30 days from the date of delivery to return any item. To be eligible for a return, the watch must be:
- Unworn and in the same condition that you received it.
- In its original packaging with all protective materials, manuals, and certificates included.
- Accompanied by the receipt or proof of purchase.
To initiate a return, please contact our customer support team at [your support email/phone number]. We will guide you through the process and provide a return shipping label if applicable.
2. Refunds
Once we receive your return, we will inspect the item. If the watch meets the return conditions, we will notify you, and your refund will be processed. The refund will be credited back to your original payment method within 10 business days.
Please note that shipping costs are non-refundable.
3. Exchanges
If you wish to exchange your purchase for another model or variation, please contact us within the 30-day return window. We will assist you in selecting an alternative timepiece and guide you through the exchange process.
4. Damaged or Defective Items
If you receive a watch that is damaged or defective, please contact us immediately at [your support email/phone number]. We will arrange for a replacement or a full refund, including shipping costs, upon receipt of the defective item.
5. Exceptions
Please note that personalized or customized items are non-refundable unless they arrive damaged or defective.